Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201105188 | Lothian NHS Board - University Hospitals Division | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | September 2012 |
| 201105240 | Business Stream Ltd | incorrect billing | Not upheld, no recommendations | September 2012 |
| 201105267 | Scottish Prison Service | progression | Not upheld, no recommendations | September 2012 |
| 201105270 | Scottish Water | damage caused / claim for compensation | Not upheld, no recommendations | September 2012 |
| 201105355 | Dumfries and Galloway Housing Partnership | applications, allocations, transfers | No decision reached | September 2012 |
| 201105501 | Scottish Prison Service | work (in prison) | Some upheld, action taken by body to remedy, no recommendations | September 2012 |
| 201200043 | Scottish Prison Service | religious books, items and practices | Some upheld, action taken by body to remedy, no recommendations | September 2012 |
| 201200078 | Dumfries and Galloway Housing Partnership | complaints handling | Upheld, action taken by body to remedy, no recommendations | September 2012 |
| 201200115 | A Dentist in the Lothian NHS Board area | policy/administration | Upheld, recommendations | September 2012 |
| 201200214 | Perth and Kinross Council | rights of way and public footpaths | Not upheld, no recommendations | September 2012 |