| 201001569 | Highland NHS Board | policy/administration | Upheld, recommendations | July 2011 | 
          
                                                                                        | 201001727 | Lothian NHS Board - Royal Edinburgh and Associated Services Division | Clinical treatment / Diagnosis | Some upheld, recommendations | July 2011 | 
          
                                                                                        | 201002718 | Tayside NHS Board | Clinical treatment / Diagnosis | Not upheld, recommendations | July 2011 | 
          
                                                                                        | 201002972 | Fife Council | Maintenance and repair of roads | Not upheld, action taken by body to remedy, no recommendations | July 2011 | 
          
                                                                                        | 201003009 | Lothian NHS Board | Policy/administration | Some upheld, recommendations | July 2011 | 
          
                                                                                        | 201003260 | Argyll and Bute Council | Policy/administration | Not upheld, no recommendations | July 2011 | 
          
                                                                                        | 201003272 | Glasgow City Council | Complaints handling (including appeals procedures) | Not upheld, no recommendations | July 2011 | 
          
                                                                                        | 201003290 | Glasgow City Council | Road authority as developer, road alterations | Not upheld, no recommendations | July 2011 | 
          
                                                                                        | 201003492 | Student Awards Agency for Scotland | Failure to provide information | Not upheld, no recommendations | July 2011 | 
          
                                                                                        | 201003731 | South Lanarkshire Council | Applications, allocations, transfers and exchanges | Some upheld, recommendations | July 2011 |