Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103274 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | January 2013 |
| 201103353 | The Highland Council | policy/administration | Not upheld, action taken by body to remedy, no recommendations | January 2013 |
| 201103440 | The Robert Gordon University | policy/administration | Not upheld, no recommendations | January 2013 |
| 201103465 | Transport Scotland | complaints handling | Not upheld, recommendations | January 2013 |
| 201103637 | Business Stream Ltd | attitude / behaviour | Some upheld, recommendations | January 2013 |
| 201103641 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, action taken by body to remedy, recommendations | January 2013 |
| 201103655 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | January 2013 |
| 201103755 | Scottish Prison Service | progression | Not upheld, no recommendations | January 2013 |
| 201103774 | West Lothian Council | repairs and maintenance of housing stock (incl dampness and infestations) | Some upheld, recommendations | January 2013 |
| 201103822 | Clyde Valley Housing Association Ltd | hedges and fences | Not upheld, action taken by body to remedy, no recommendations | January 2013 |