Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201005382 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | December 2011 |
| 201100068 | Lothian NHS Board | clinical treatment;diagnosis | Not upheld, no recommendations | December 2011 |
| 201100184 | Edinburgh Napier University | complaints handling | No decision reached | December 2011 |
| 201100264 | Lothian NHS Board - Acute Division | clinical treatment;diagnosis | Some upheld, recommendations | December 2011 |
| 201100324 | Grampian NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | December 2011 |
| 201100365 | South Lanarkshire Council | repairs and maintenance of housing stock (incl dampness and infestations) | Upheld, recommendations | December 2011 |
| 201100446 | A Medical Practice, Tayside NHS Board | clinical treatment; diagnosis | Not upheld, recommendations | December 2011 |
| 201100459 | The City of Edinburgh Council | building standards | Not upheld, no recommendations | December 2011 |
| 201100466 | A Dental Practice, Greater Glasgow and Clyde NHS Board | clinical treatment; diagnosis | Some upheld, no recommendations | December 2011 |
| 201100468 | A Medical Practice, Greater Glasgow and Clyde NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | December 2011 |