Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201802950 Glasgow City Health and Social Care Partnership policy / administration Upheld, recommendations August 2019
201803355 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2019
201803537 Clear Business Water incorrect billing Upheld, recommendations August 2019
201803683 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations August 2019
201803892 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations August 2019
201804309 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations August 2019
201804356 Scottish Prison Service policy / administration Not duly made or withdrawn, no recommendations August 2019
201805349 Dumfries and Galloway Council child services and family support Upheld, recommendations August 2019
201805361 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2019
201805785 Glasgow City Health and Social Care Partnership policy / administration Not upheld, no recommendations August 2019