Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201703748 The Highland Council handling of application (complaints by opponents) Not upheld, no recommendations March 2019
201704141 West Lothian Council complaints handling (incl social work complaints procedures) Upheld, recommendations March 2019
201704511 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2019
201704607 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations March 2019
201704783 Clear Business Water policy / administration Upheld, recommendations March 2019
201704861 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations March 2019
201706511 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2019
201706659 Tayside NHS Board communication / staff attitude / dignity / confidentiality Upheld, recommendations March 2019
201706915 Sanctuary (Scotland) Housing Association Ltd neighbour disputes and anti-social behaviour Not upheld, no recommendations March 2019
201706928 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2019