Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201204558 Grampian NHS Board communication, staff attitude, dignity, confidentiality Upheld, recommendations September 2013
201204579 University of Edinburgh academic appeal/exam results/degree classification Some upheld, no recommendations September 2013
201204623 Scottish Prison Service work (in prison) Not upheld, no recommendations September 2013
201204626 West Dunbartonshire Council repairs and maintenance Upheld, recommendations September 2013
201204677 A Council primary school Some upheld, recommendations September 2013
201204853 A Medical Practice in the Forth Valley NHS Board area communication, staff attitude, dignity, confidentiality Not upheld, no recommendations September 2013
201205132 Scottish Prison Service personal property Upheld, no recommendations September 2013
201205187 A Council complaints handling (including appeals procedures) Some upheld, recommendations September 2013
201300105 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2013
201300202 University of St Andrews academic appeal/exam results/degree classification Not upheld, no recommendations September 2013