Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200993 | Scottish Prison Service | progression | Not upheld, no recommendations | December 2012 |
| 201201092 | The City of Edinburgh Council | cleansing/public conveniences/streets and stairs | Not upheld, no recommendations | December 2012 |
| 201201336 | Dumfries and Galloway Housing Partnership | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | December 2012 |
| 201201410 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | December 2012 |
| 201201458 | Scottish Prison Service | earnings | Not upheld, no recommendations | December 2012 |
| 201201468 | Scottish Prison Service | complaints handling | Upheld, recommendations | December 2012 |
| 201201488 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 |
| 201201692 | Falkirk Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | December 2012 |
| 201201696 | Lanarkshire NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | December 2012 |
| 201201737 | Scottish Prison Service | complaints handling | Upheld, recommendations | December 2012 |