Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201104105 | The City of Edinburgh Council | repairs and maintenance of housing stock (incl dampness and infestations) | Some upheld, action taken by body to remedy, no recommendations | August 2012 |
| 201104158 | Falkirk Council | complaints handling | Upheld, recommendations | August 2012 |
| 201104194 | Lothian NHS Board | policy/administration | Some upheld, recommendations | August 2012 |
| 201104352 | Comhairle nan Eilean Siar | property and accommodation/school courses | Upheld, recommendations | August 2012 |
| 201104415 | Student Awards Agency for Scotland | policy/administration | Some upheld, recommendations | August 2012 |
| 201104613 | A Dentist in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2012 |
| 201104971 | North Lanarkshire Council | council tax (incl community charge) | Upheld, recommendations | August 2012 |
| 201104994 | Tenants First Housing Co-operative Ltd | policy/administration | Some upheld, recommendations | August 2012 |
| 201105186 | Scottish Prison Service | recreation | Some upheld, action taken by body to remedy, no recommendations | August 2012 |
| 201105247 | Scottish Prison Service | disciplinary charges - reporting and inquiry | Not upheld, no recommendations | August 2012 |