Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201706324 | Scottish Environment Protection Agency | delay | Some upheld, recommendations | July 2018 |
| 201706505 | Greater Glasgow and Clyde NHS Board - Acute Services Division | admission / discharge / transfer procedures | Not upheld, no recommendations | July 2018 |
| 201706572 | Tayside NHS Board | policy / administration | Not upheld, no recommendations | July 2018 |
| 201706687 | Glasgow City Health and Social Care Partnership | home helps / concessions / grants / charges for services | Not upheld, no recommendations | July 2018 |
| 201706827 | A Dentist in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | July 2018 |
| 201706835 | University of the West of Scotland | teaching and supervision | Not upheld, no recommendations | July 2018 |
| 201706917 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |
| 201707258 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | July 2018 |
| 201707301 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Upheld, recommendations | July 2018 |
| 201707403 | Golden Jubilee National Hospital | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |