Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201104105 | The City of Edinburgh Council | repairs and maintenance of housing stock (incl dampness and infestations) | Some upheld, action taken by body to remedy, no recommendations | August 2012 |
| 201104158 | Falkirk Council | complaints handling | Upheld, recommendations | August 2012 |
| 201104194 | Lothian NHS Board | policy/administration | Some upheld, recommendations | August 2012 |
| 201104352 | Comhairle nan Eilean Siar | property and accommodation/school courses | Upheld, recommendations | August 2012 |
| 201104415 | Student Awards Agency for Scotland | policy/administration | Some upheld, recommendations | August 2012 |
| 201104613 | A Dentist in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2012 |
| 201104971 | North Lanarkshire Council | council tax (incl community charge) | Upheld, recommendations | August 2012 |
| 201104994 | Tenants First Housing Co-operative Ltd | policy/administration | Some upheld, recommendations | August 2012 |
| 201105186 | Scottish Prison Service | recreation | Some upheld, action taken by body to remedy, no recommendations | August 2012 |
| 201105247 | Scottish Prison Service | disciplinary charges - reporting and inquiry | Not upheld, no recommendations | August 2012 |