Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201101056 | Care Inspectorate | complaints handling | Not upheld, no recommendations | April 2012 |
| 201101238 | Highland NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | April 2012 |
| 201101242 | Forth Valley NHS Board | clinical treatment; diagnosis | Some upheld, action taken by body to remedy, no recommendations | April 2012 |
| 201101396 | Scottish Ambulance Service | clinical treatment; diagnosis | Upheld, recommendations | April 2012 |
| 201101412 | Lothian NHS Board | policy/administration | Some upheld, action taken by body to remedy, no recommendations | April 2012 |
| 201101414 | Lothian NHS Board - University Hospitals Division | Complaints handling | Some upheld, recommendations | April 2012 |
| 201101581 | Scottish Prison Service | complaints handling | Upheld, recommendations | April 2012 |
| 201101682 | Scottish Natural Heritage | policy/administration | Some upheld, no recommendations | April 2012 |
| 201101686 | A Medical Practice in the Grampian NHS Board area | clinical treatment; diagnosis | Not upheld, no recommendations | April 2012 |
| 201101838 | Business Stream Ltd | meter size | Not upheld, no recommendations | April 2012 |