Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201102839 | Business Stream Ltd | incorrect billing | Not upheld, no recommendations | April 2012 |
| 201102853 | Scottish Prison Service | accommodation (including cell amenities and location) | Not upheld, no recommendations | April 2012 |
| 201102884 | A Dental Practice in the Lothian NHS Board area | Complaints handling | Not upheld, action taken by body to remedy, recommendations | April 2012 |
| 201102893 | Argyll Community Housing Association | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, recommendations | April 2012 |
| 201103024 | Forth Valley NHS Board | clinical treatment; diagnosis | Some upheld, action taken by body to remedy, no recommendations | April 2012 |
| 201103108 | Scottish Prison Service | staff treatment | Not upheld, action taken by body to remedy, no recommendations | April 2012 |
| 201103304 | Business Stream Ltd | debt recovery; payment fees | Not upheld, no recommendations | April 2012 |
| 201103312 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | April 2012 |
| 201103342 | Scottish Prison Service | downgrading | Not upheld, no recommendations | April 2012 |
| 201103352 | Scottish Prison Service | work (in prison) | Not upheld, no recommendations | April 2012 |