Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201101586 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2012 |
| 201102008 | The Highland Council | claims for damage, injury, loss | Not upheld, no recommendations | February 2012 |
| 201102078 | Scottish Prison Service | bullying/victimisation | Not upheld, no recommendations | February 2012 |
| 201102095 | East Lothian Council | complaints handling | Upheld, action taken by body to remedy, no recommendations | February 2012 |
| 201102138 | Scottish Qualifications Authority | policy/administration | Not upheld, no recommendations | February 2012 |
| 201102297 | Scottish Water | sewer flooding - external | Not upheld, no recommendations | February 2012 |
| 201102565 | A Medical Practice, Lanarkshire NHS Board | lists | Not upheld, no recommendations | February 2012 |
| 201102599 | Scottish Prison Service | health and safety | Not upheld, no recommendations | February 2012 |
| 201102614 | Dundee City Council | handling of application (complaints by opponents) | Not upheld, no recommendations | February 2012 |
| 201102688 | The City of Edinburgh Council | common repairs to former council houses | Some upheld, recommendations | February 2012 |