Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300202 | University of St Andrews | academic appeal/exam results/degree classification | Not upheld, no recommendations | September 2013 |
| 201300273 | The City of Edinburgh Council | policy/administration | Not upheld, no recommendations | September 2013 |
| 201300287 | University of Glasgow | academic appeal/exam results/degree classification | Not upheld, no recommendations | September 2013 |
| 201300331 | Care Inspectorate | complaints handling | Not upheld, no recommendations | September 2013 |
| 201300339 | Scottish Borders Council | handling of application (complaints by applicants) | Not upheld, no recommendations | September 2013 |
| 201300374 | Scottish Water | damage caused / compensation | Not upheld, no recommendations | September 2013 |
| 201300423 | University of the West of Scotland | special needs - assessment and provision | Upheld, recommendations | September 2013 |
| 201300528 | Highland NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | September 2013 |
| 201300591 | The City of Edinburgh Council | refuse collection & bins | Not upheld, no recommendations | September 2013 |
| 201300595 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | September 2013 |