| 201101064 | Ayrshire and Arran NHS Board | clinical treatment; diagnosis | Not upheld, action taken by body to remedy, recommendations | February 2013 | 
          
                                                                                        | 201101706 | Aberdeen City Council | applications; allocations; transfers and exchanges | Not upheld, no recommendations | February 2013 | 
          
                                                                                        | 201103715 | Business Stream Ltd | charging method / calculation | Upheld, recommendations | February 2013 | 
          
                                                                                        | 201103889 | Lothian NHS Board | clinical treatment; diagnosis | Upheld, recommendations | February 2013 | 
          
                                                                                        | 201103900 | Highland NHS Board | clinical treatment; diagnosis | Upheld, recommendations | February 2013 | 
          
                                                                                        | 201104079 | Greater Glasgow and Clyde NHS Board | complaints handling | Not upheld, no recommendations | February 2013 | 
          
                                                                                        | 201104142 | Business Stream Ltd | policy/administration | Some upheld, recommendations | February 2013 | 
          
                                                                                        | 201104444 | Greater Glasgow and Clyde NHS Board | complaints handling | Some upheld, recommendations | February 2013 | 
          
                                                                                        | 201104449 | Lothian NHS Board | clinical treatment; diagnosis | Some upheld, recommendations | February 2013 | 
          
                                                                                        | 201104552 | Greater Glasgow and Clyde NHS Board | policy/administration | Not upheld, no recommendations | February 2013 |