Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201503586 University of the West of Scotland policy/administration Not upheld, no recommendations May 2016
201503737 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations May 2016
201503760 Caledonia Housing Association neighbour disputes and anti-social behaviour Not upheld, no recommendations May 2016
201503790 The City of Edinburgh Council public health & civic government acts - nuisances/problems in/around buildings Not upheld, no recommendations May 2016
201503924 Dumfries and Galloway Housing Partnership repairs and maintenance Upheld, recommendations May 2016
201503949 Lanarkshire NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations May 2016
201503957 Glasgow City Council local housing allowance and council tax benefit Upheld, no recommendations May 2016
201503978 Scottish Prison Service special escorted leave Upheld, no recommendations May 2016
201504017 University of the West of Scotland communication staff attitude dignity and confidentiality Not upheld, no recommendations May 2016
201504049 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations May 2016