Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304447 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | July 2015 |
| 201304920 | Ayrshire and Arran NHS Board | nurses / nursing care | Some upheld, recommendations | July 2015 |
| 201305006 | The City of Edinburgh Council | statutory notices | July 2015 | |
| 201305322 | The Highland Council | development plans - breaches/procedures and enquiries | Not upheld, no recommendations | July 2015 |
| 201305354 | Fife Council | complaints handling (incl social work complaints procedures) | Not upheld, recommendations | July 2015 |
| 201305453 | South Ayrshire Council | building standards | Not upheld, no recommendations | July 2015 |
| 201305515 | West Lothian Council | communication staff attitude dignity and confidentiality | Some upheld, recommendations | July 2015 |
| 201305981 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2015 |
| 201305986 | North Lanarkshire Council | maintenance and repair of roads | Some upheld, recommendations | July 2015 |
| 201306294 | Business Stream | complaints handling | Some upheld, recommendations | July 2015 |