| 201302717 | Business Stream | incorrect billing | Some upheld, recommendations | June 2014 | 
          
                                                                                        | 201302772 | Business Stream | incorrect billing | Not upheld, recommendations | June 2014 | 
          
                                                                                        | 201302899 | Business Stream | charging method / calculation | Some upheld, recommendations | June 2014 | 
          
                                                                                        | 201302929 | Business Stream | incorrect billing | Not upheld, action taken by body to remedy, no recommendations | June 2014 | 
          
                                                                                        | 201302988 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2014 | 
          
                                                                                        | 201303029 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2014 | 
          
                                                                                        | 201303066 | Glasgow City Council | council tax | Some upheld, recommendations | June 2014 | 
          
                                                                                        | 201303179 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2014 | 
          
                                                                                        | 201303259 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | June 2014 | 
          
                                                                                        | 201303409 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments/admissions (delay, cancellation, waiting lists) | Upheld, no recommendations | June 2014 |