Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201908907 East Ayrshire Health and Social Care Partnership child services and family support Resolved, no recommendations September 2020
201909719 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations September 2020
201909748 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201806426 North Ayrshire Health and Social Care Partnership Policy / administration Some upheld, recommendations August 2020
201807681 Ayrshire and Arran NHS Board Clinical treatment / diagnosis Upheld, recommendations August 2020
201807739 Clear Business Water Incorrect billing Upheld, recommendations August 2020
201809134 North Lanarkshire Council Carer's assessments Upheld, recommendations August 2020
201809545 A Medical Practice in the Highland NHS Board Area Clinical treatment / diagnosis Upheld, recommendations August 2020
201809868 Glasgow City Council Primary School Not upheld, no recommendations August 2020
201810025 Fife Council Handling of application (complaints by opponents) Not upheld, no recommendations August 2020