Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302417 | Trust Housing Association Ltd | communication, staff attitude, dignity, confidentiality | Not upheld, recommendations | June 2014 |
| 201302717 | Business Stream | incorrect billing | Some upheld, recommendations | June 2014 |
| 201302772 | Business Stream | incorrect billing | Not upheld, recommendations | June 2014 |
| 201302899 | Business Stream | charging method / calculation | Some upheld, recommendations | June 2014 |
| 201302929 | Business Stream | incorrect billing | Not upheld, action taken by body to remedy, no recommendations | June 2014 |
| 201302988 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2014 |
| 201303029 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2014 |
| 201303066 | Glasgow City Council | council tax | Some upheld, recommendations | June 2014 |
| 201303179 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2014 |
| 201303259 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | June 2014 |