Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302949 | Aberdeenshire Council | adoption procedures | No decision reached | May 2014 |
| 201303203 | Scottish Prison Service | complaints handling | Upheld, recommendations | May 2014 |
| 201303377 | Scottish Prison Service | legal correspondence | Some upheld, recommendations | May 2014 |
| 201303552 | Forth Valley NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, action taken by body to remedy, no recommendations | May 2014 |
| 201303682 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2014 |
| 201303813 | Scottish Prison Service | personal property | Resolved, no recommendations | May 2014 |
| 201304213 | Greater Glasgow and Clyde NHS Board | complaints handling | Upheld, recommendations | May 2014 |
| 201304327 | University of Edinburgh | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | May 2014 |
| 201304371 | Edinburgh Napier University | academic appeal/exam results/degree classification | Upheld, recommendations | May 2014 |
| 201304407 | East Lothian Council | repairs and maintenance | Not upheld, no recommendations | May 2014 |