Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302839 | Scottish Government D-G Planning and Environmental Appeals | policy/administration | Upheld, no recommendations | April 2014 |
| 201303020 | Tayside NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Upheld, recommendations | April 2014 |
| 201303065 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Some upheld, recommendations | April 2014 |
| 201303221 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | April 2014 |
| 201303293 | Clackmannanshire Council | neighbour disputes and antisocial behaviour | Resolved, no recommendations | April 2014 |
| 201303383 | West Dunbartonshire Council | policy/administration | Not upheld, recommendations | April 2014 |
| 201303449 | Scottish Children's Reporter Administration | complaints handling | Upheld, recommendations | April 2014 |
| 201303566 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | April 2014 |
| 201303595 | A Medical Practice in the Borders NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | April 2014 |
| 201303867 | Business Stream | incorrect billing | Not upheld, recommendations | April 2014 |