Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201500707 | University of St Andrews | admissions | Not upheld, no recommendations | November 2015 |
| 201500931 | Glasgow City Council | maintenance and repair of roads | Upheld, recommendations | November 2015 |
| 201500933 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2015 |
| 201500999 | Aberdeenshire Council | unauthorised developments: enforcement action/stop and discontinuation notices | Not duly made or withdrawn, no recommendations | November 2015 |
| 201501498 | The Highland Council | rights of way and public footpaths | Not upheld, no recommendations | November 2015 |
| 201501534 | East Lothian Council | communication staff attitude dignity and confidentiality | Not upheld, no recommendations | November 2015 |
| 201501602 | Scottish Prison Service | policy/administration | Some upheld, recommendations | November 2015 |
| 201501711 | West Lothian Council | neighbour disputes and anti-social behaviour | Some upheld, recommendations | November 2015 |
| 201502011 | Lothian NHS Board | complaints handling | Not duly made or withdrawn, no recommendations | November 2015 |
| 201502058 | West Lothian Council | policy/administration | Not upheld, no recommendations | November 2015 |