Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201900598 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201900750 | Care Inspectorate | complaints handling | Upheld, recommendations | July 2020 |
| 201900770 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201900843 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | July 2020 |
| 201900922 | Greater Glasgow and Clyde NHS Board - Acute Services Division | policy / administration | Some upheld, recommendations | July 2020 |
| 201901018 | Lanarkshire NHS Board | admission / discharge / transfer procedures | Not upheld, no recommendations | July 2020 |
| 201901036 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201901150 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | July 2020 |
| 201901235 | Fife Council | primary school | Some upheld, recommendations | July 2020 |
| 201901389 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2020 |