Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201900179 | South Ayrshire Council | child services and family support | Some upheld, recommendations | June 2020 |
| 201900588 | Bridgewater Housing Association Ltd | aids and adaptations | Not upheld, no recommendations | June 2020 |
| 201900600 | Argyll and Bute Health and Social Care Partnership | care in the community | Upheld, recommendations | June 2020 |
| 201900624 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2020 |
| 201900641 | West Lothian Council | complaints handling | Not upheld, no recommendations | June 2020 |
| 201900702 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2020 |
| 201900771 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2020 |
| 201900773 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | June 2020 |
| 201900778 | Fife Health and Social Care Partnership | policy / administration | Upheld, recommendations | June 2020 |
| 201900780 | Scottish Prison Service | non-legal correspondence | Some upheld, recommendations | June 2020 |