Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201806236 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201806328 | Western Isles NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201806337 | Scottish Prison Service | visits | Not upheld, no recommendations | March 2020 |
| 201806513 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2020 |
| 201806670 | The Water Industry Commission for Scotland | complaints handling | Upheld, recommendations | March 2020 |
| 201806790 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201807008 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201807229 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201807339 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | March 2020 |
| 201807430 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |