Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201903208 | A Dentist in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201904055 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201904120 | NHS 24 | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | March 2020 |
| 201704255 | Stirling Council | Social work | Upheld, recommendations | November 2019 |
| 201706269 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | November 2019 |
| 201707487 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2019 |
| 201708458 | Ayrshire Housing | rent and/or service charges | Some upheld, recommendations | November 2019 |
| 201708468 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2019 |
| 201709302 | Aberdeen City Council | policy / administration | Upheld, recommendations | November 2019 |
| 201709322 | Tayside NHS Board | nurses / nursing care | Upheld, recommendations | November 2019 |