| 201809267           | 
                                                                                        Live Borders           | 
                                                                                        Complaints handling           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        March 2021           | 
              
          
                                                                                        | 201809582           | 
                                                                                        Hillcrest Housing Association           | 
                                                                                        Repairs and maintenance           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        March 2021           | 
              
          
                                                                                        | 201810152           | 
                                                                                        Tayside NHS Board           | 
                                                                                        Appointments / Admissions (delay / cancellation / waiting lists)           | 
                                                                                        Upheld, recommendations           | 
                                                                                        March 2021           | 
              
          
                                                                                        | 201810822           | 
                                                                                        A Medical Practice in the Fife NHS Board area           | 
                                                                                        Lists (incl difficulty registering and removal from lists)           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        March 2021           | 
              
          
                                                                                        | 201900199           | 
                                                                                        Tayside NHS Board           | 
                                                                                        Communication / staff attitude / dignity / confidentiality           | 
                                                                                        Upheld, recommendations           | 
                                                                                        March 2021           | 
              
          
                                                                                        | 201900740           | 
                                                                                        Tayside NHS Board           | 
                                                                                        Clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        March 2021           | 
              
          
                                                                                        | 201900799           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        Clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        March 2021           | 
              
          
                                                                                        | 201901468           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        Clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        March 2021           | 
              
          
                                                                                        | 201901927           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        Clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        March 2021           | 
              
          
                                                                                        | 201902015           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        Clinical treatment / diagnosis           | 
                                                                                        Some upheld, no recommendations           | 
                                                                                        March 2021           |