| 201301030           | 
                                                                                        A Council           | 
                                                                                        primary school           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        December 2013           | 
              
          
                                                                                        | 201301228           | 
                                                                                        Scottish Prison Service           | 
                                                                                        supplies of books, newspapers, etc           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2013           | 
              
          
                                                                                        | 201301246           | 
                                                                                        Highland NHS Board           | 
                                                                                        appointments/admissions (delay, cancellation, waiting lists)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2013           | 
              
          
                                                                                        | 201301284           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        nurses / nursing care           | 
                                                                                                   | 
                                                                                        December 2013           | 
              
          
                                                                                        | 201301289           | 
                                                                                        Aberdeen City Council           | 
                                                                                        complaints handling           | 
                                                                                        Upheld, recommendations           | 
                                                                                        December 2013           | 
              
          
                                                                                        | 201301469           | 
                                                                                        A Council           | 
                                                                                        primary school           | 
                                                                                        Upheld, recommendations           | 
                                                                                        December 2013           | 
              
          
                                                                                        | 201301493           | 
                                                                                        Ayrshire and Arran NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        December 2013           | 
              
          
                                                                                        | 201301600           | 
                                                                                        A Medical Practice in the Tayside NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2013           | 
              
          
                                                                                        | 201301663           | 
                                                                                        Greater Glasgow and Clyde NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2013           | 
              
          
                                                                                        | 201301677           | 
                                                                                        Scottish Prison Service           | 
                                                                                        disciplinary charges - orderly room proceedings           | 
                                                                                        Upheld, recommendations           | 
                                                                                        December 2013           |