| 201204147 | Oak Tree Housing Association Ltd | estate management, open space & environment work | Not upheld, no recommendations | May 2013 | 
          
                                                                                        | 201204151 | A Medical Practice in the Lothian NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | May 2013 | 
          
                                                                                        | 201204364 | Kingdom Housing Association Ltd | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | May 2013 | 
          
                                                                                        | 201204423 | Business Stream | incorrect billing | No decision reached | May 2013 | 
          
                                                                                        | 201204430 | Crown Office and Procurator Fiscal Service | failure to provide information | Upheld, no recommendations | May 2013 | 
          
                                                                                        | 201204493 | Scottish Prison Service | personal property | Not upheld, no recommendations | May 2013 | 
          
                                                                                        | 201205198 | West Lothian Council | handling of application (complaints by applicants) | Not upheld, no recommendations | May 2013 | 
          
                                                                                        | 201101537 | The City of Edinburgh Council | policy/administration | Some upheld, recommendations | April 2013 | 
          
                                                                                        | 201102497 | Glasgow Caledonian University | policy/administration | Upheld, recommendations | April 2013 | 
          
                                                                                        | 201103288 | Forestry Commission Scotland | policy/administration | Some upheld, recommendations | April 2013 |