Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300401 | A Medical Practice in the Lothian NHS Board area | lists | Upheld, recommendations | November 2013 |
| 201300417 | South Ayrshire Council | policy/administration | Some upheld, no recommendations | November 2013 |
| 201300504 | The Moray Council | local housing allowance and council tax benefit | Upheld, recommendations | November 2013 |
| 201300650 | Aberdeen City Council | improvements and renovation | Some upheld, recommendations | November 2013 |
| 201300685 | Scottish Prison Service | policy/administration | Some upheld, recommendations | November 2013 |
| 201300748 | Scottish Prison Service | clothing | Not upheld, no recommendations | November 2013 |
| 201300756 | Grampian NHS Board | admission, discharge & transfer procedures | Not upheld, no recommendations | November 2013 |
| 201301004 | Almond Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | November 2013 |
| 201301240 | Scottish Prison Service | progression | Not upheld, no recommendations | November 2013 |
| 201301468 | Fife Council | factual error in decision-making | Upheld, no recommendations | November 2013 |