Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204091 | Scottish Prison Service | communication by phone | Not upheld, no recommendations | September 2013 |
| 201204113 | Falkirk Council | applications, allocations, transfers & exchanges | Not upheld, no recommendations | September 2013 |
| 201204210 | Business Stream | leakage | Some upheld, recommendations | September 2013 |
| 201204334 | University of Stirling | academic appeal/exam results/degree classification | Not upheld, no recommendations | September 2013 |
| 201204338 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2013 |
| 201204362 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | September 2013 |
| 201204420 | Perth and Kinross Council | licensing - liquor | Upheld, recommendations | September 2013 |
| 201204447 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2013 |
| 201204450 | Business Stream | incorrect billing | Upheld, recommendations | September 2013 |
| 201204466 | Business Stream | charging method / calculation | Not upheld, recommendations | September 2013 |