Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300105 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2013 |
| 201300202 | University of St Andrews | academic appeal/exam results/degree classification | Not upheld, no recommendations | September 2013 |
| 201300273 | The City of Edinburgh Council | policy/administration | Not upheld, no recommendations | September 2013 |
| 201300287 | University of Glasgow | academic appeal/exam results/degree classification | Not upheld, no recommendations | September 2013 |
| 201300331 | Care Inspectorate | complaints handling | Not upheld, no recommendations | September 2013 |
| 201300339 | Scottish Borders Council | handling of application (complaints by applicants) | Not upheld, no recommendations | September 2013 |
| 201300374 | Scottish Water | damage caused / compensation | Not upheld, no recommendations | September 2013 |
| 201300423 | University of the West of Scotland | special needs - assessment and provision | Upheld, recommendations | September 2013 |
| 201300528 | Highland NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | September 2013 |
| 201300591 | The City of Edinburgh Council | refuse collection & bins | Not upheld, no recommendations | September 2013 |