Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200574 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2013
201200808 Police Investigations and Review Commissioner policy/administration Not upheld, recommendations August 2013
201200872 Business Stream charging method / calculation Upheld, recommendations August 2013
201200931 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2013
201200974 Highland NHS Board clinical treatment / diagnosis Some upheld, no recommendations August 2013
201201085 Glasgow City Council claims for damage, injury, loss Upheld, recommendations August 2013
201201463 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2013
201201491 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations August 2013
201201858 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations August 2013
201202108 Lothian NHS Board - University Hospitals Division clinical treatment / diagnosis Some upheld, recommendations August 2013