Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202273 Aberdeenshire Council handling of application (complaints by opponents) Some upheld, recommendations August 2013
201202324 Scottish Prison Service staff treatment Some upheld, recommendations August 2013
201202329 Inverclyde Council other Some upheld, recommendations August 2013
201202334 A Medical Practice in the Greater Glasgow and Clyde NHS Board area communication, staff attitude, dignity, confidentiality Upheld, recommendations August 2013
201202445 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Some upheld, recommendations August 2013
201202584 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations August 2013
201202627 Forth Valley NHS Board policy/administration Upheld, recommendations August 2013
201202635 Greater Glasgow and Clyde NHS Board appointments/admissions (delay, cancellation, waiting lists) Not upheld, recommendations August 2013
201202654 Business Stream debt recovery / payment fees Some upheld, recommendations August 2013
201202855 Directorate for Planning and Environmental Appeals handling of application (complaints by opponent) Not upheld, no recommendations August 2013