Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203728 | Scottish Prison Service | work (in prison) | Not upheld, recommendations | August 2013 |
| 201203766 | The City of Edinburgh Council | handling of application (complaints by opponents) | Upheld, recommendations | August 2013 |
| 201203873 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | August 2013 |
| 201203874 | The Highland Council | policy/administration | Not upheld, no recommendations | August 2013 |
| 201203900 | Scottish Prison Service | complaints handling | Upheld, recommendations | August 2013 |
| 201204010 | Falkirk Council | handling of application (complaints by applicants) | Not upheld, no recommendations | August 2013 |
| 201204020 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2013 |
| 201204118 | Scottish Prison Service | progression | Not upheld, no recommendations | August 2013 |
| 201204150 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2013 |
| 201204170 | The City of Edinburgh Council | conservation areas, listed buildings, tree preservation orders | Not upheld, no recommendations | August 2013 |