| 201203392           | 
                                                                                        Business Stream           | 
                                                                                        charging method / calculation           | 
                                                                                                   | 
                                                                                        June 2013           | 
              
          
                                                                                        | 201203653           | 
                                                                                        Highlands and Islands Enterprise           | 
                                                                                        policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        June 2013           | 
              
          
                                                                                        | 201203679           | 
                                                                                        A Medical Practice in the Highland NHS Board area           | 
                                                                                        communication, staff attitude, dignity, confidentiality           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        June 2013           | 
              
          
                                                                                        | 201203825           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        June 2013           | 
              
          
                                                                                        | 201203826           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        June 2013           | 
              
          
                                                                                        | 201203839           | 
                                                                                        Business Stream           | 
                                                                                        policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        June 2013           | 
              
          
                                                                                        | 201204106           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, no recommendations           | 
                                                                                        June 2013           | 
              
          
                                                                                        | 201204168           | 
                                                                                        Western Isles NHS Board           | 
                                                                                        policy/administration           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        June 2013           | 
              
          
                                                                                        | 201204206           | 
                                                                                        Horizon Housing Association Ltd           | 
                                                                                        repairs and maintenance           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        June 2013           | 
              
          
                                                                                        | 201204254           | 
                                                                                        Greater Glasgow and Clyde NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        June 2013           |