Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101537 The City of Edinburgh Council policy/administration Some upheld, recommendations April 2013
201102497 Glasgow Caledonian University policy/administration Upheld, recommendations April 2013
201103288 Forestry Commission Scotland policy/administration Some upheld, recommendations April 2013
201103307 Care Inspectorate complaints handling Not upheld, recommendations April 2013
201103610 South Ayrshire Council policy/administration Some upheld, recommendations April 2013
201103626 University of Abertay Dundee policy/administration Upheld, recommendations April 2013
201104012 A Dental Practice in the Greater Glasgow and Clyde NHS Board area complaints handling Upheld, recommendations April 2013
201104070 Scottish Water sewer flooding - external Some upheld, action taken by body to remedy, recommendations April 2013
201104276 South Lanarkshire Council policy/administration Some upheld, action taken by body to remedy, recommendations April 2013
201104623 Queen Margaret University teaching and supervision Some upheld, recommendations April 2013