Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203650 | Dumfries and Galloway Council | policy/administration | Not upheld, no recommendations | April 2013 |
| 201203652 | East Lothian Council | repairs and maintenance | Not upheld, no recommendations | April 2013 |
| 201203730 | Scottish Prison Service | progression | Not upheld, no recommendations | April 2013 |
| 201203824 | Scottish Prison Service | personal property | Not upheld, no recommendations | April 2013 |
| 201203841 | Scottish Prison Service | personal property | Not upheld, no recommendations | April 2013 |
| 201203871 | Scottish Ambulance Service | complaints handling | Some upheld, recommendations | April 2013 |
| 201204154 | Tayside NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | April 2013 |
| 201204481 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | lists | Upheld, action taken by body to remedy, no recommendations | April 2013 |
| 201204499 | The City of Edinburgh Council | parking | Not upheld, no recommendations | April 2013 |
| 201003813 | Argyll and Bute Council | handling of application (complaints by opponents) | Not upheld, no recommendations | March 2013 |