Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201002513 Crown Office and Procurator Fiscal Service policy/administration Not upheld, no recommendations December 2012
201003747 Falkirk Council finance - housing benefit and council tax benefit Some upheld, recommendations December 2012
201004025 Glasgow City Council complaints handling (incl social work complaints procedures) Some upheld, recommendations December 2012
201005291 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, action taken by body to remedy, recommendations December 2012
201101084 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations December 2012
201101164 A Medical Practice, Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2012
201102124 Glasgow City Council secondary school Not upheld, action taken by body to remedy, no recommendations December 2012
201102253 Angus Council capital works, renovation, central heating, double glazing, etc No decision reached December 2012
201102340 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations December 2012
201102519 Public Standards Commissioner complaints handling Not upheld, no recommendations December 2012