Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103475 | Dumfries and Galloway Council | acquisition by authorities, home loss, disturbance, compulsory purchase and repurchase | Not upheld, no recommendations | September 2012 |
| 201103552 | Business Stream Ltd | incorrect billing | Upheld, recommendations | September 2012 |
| 201103632 | Perth and Kinross Council | complaints handling (incl social work complaints procedures) | Some upheld, action taken by body to remedy, no recommendations | September 2012 |
| 201103657 | Fife Council | complaints handling (incl social work complaints procedures) | Not upheld, recommendations | September 2012 |
| 201103664 | Scottish Prison Service | progression | Not upheld, no recommendations | September 2012 |
| 201103712 | Business Stream Ltd | incorrect billing | Not upheld, action taken by body to remedy, no recommendations | September 2012 |
| 201103743 | The Highland Council | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | September 2012 |
| 201103773 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2012 |
| 201103787 | Rural Stirling Housing Association Ltd | repairs and maintenance of housing stock (incl dampness and infestations) | Some upheld, recommendations | September 2012 |
| 201103824 | Perth and Kinross Council | handling of application (complaints by opponents) | Not upheld, no recommendations | September 2012 |