Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201105501 Scottish Prison Service work (in prison) Some upheld, action taken by body to remedy, no recommendations September 2012
201200043 Scottish Prison Service religious books, items and practices Some upheld, action taken by body to remedy, no recommendations September 2012
201200078 Dumfries and Galloway Housing Partnership complaints handling Upheld, action taken by body to remedy, no recommendations September 2012
201200115 A Dentist in the Lothian NHS Board area policy/administration Upheld, recommendations September 2012
201200214 Perth and Kinross Council rights of way and public footpaths Not upheld, no recommendations September 2012
201200250 Greater Glasgow and Clyde NHS Board - Acute Services Division communication, staff attitude, dignity, confidentiality Not upheld, no recommendations September 2012
201200253 NHS 24 clinical treatment / diagnosis Not upheld, no recommendations September 2012
201200313 Fife NHS Board hotel services - food Some upheld, no recommendations September 2012
201200365 Tayside NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations September 2012
201200433 East Lothian Council policy/administration Some upheld, no recommendations September 2012