Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201005261 Dundee City Council Neighbour disputes and anti-social behaviour Not upheld, no recommendations June 2012
201005309 Lothian NHS Board clinical treatment; diagnosis Upheld, recommendations June 2012
201100011 Lanarkshire NHS Board clinical treatment; diagnosis Some upheld, recommendations June 2012
201100279 Highland NHS Board clinical treatment; diagnosis Not upheld, no recommendations June 2012
201100882 A Dental Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment; diagnosis Upheld, recommendations June 2012
201101118 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment; diagnosis Upheld, recommendations June 2012
201101348 Highland NHS Board clinical treatment; diagnosis Not upheld, no recommendations June 2012
201101497 Dundee City Council Repairs and maintenance of housing stock Some upheld, recommendations June 2012
201101754 Business Stream Ltd Meter reading Upheld, recommendations June 2012
201102047 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment; diagnosis Some upheld, action taken by body to remedy, no recommendations June 2012