Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201404281 | Forth Valley NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | February 2015 |
| 201300141 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | January 2015 |
| 201300961 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2015 |
| 201301433 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | January 2015 |
| 201302576 | The City of Edinburgh Council | communication staff attitude dignity and confidentiality | January 2015 | |
| 201302970 | The City of Edinburgh Council | maintenance and repair of roads | Upheld, recommendations | January 2015 |
| 201303289 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | January 2015 |
| 201303382 | Glasgow City Council | complaints handling | Upheld, recommendations | January 2015 |
| 201303424 | University of Edinburgh | academic appeal/exam results/degree classification | Not upheld, no recommendations | January 2015 |
| 201303782 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2015 |