Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201703417 | North Ayrshire Health and Social Care Partnership | home helps / concessions / grants / charges for services | Upheld, recommendations | March 2019 |
| 201703748 | The Highland Council | handling of application (complaints by opponents) | Not upheld, no recommendations | March 2019 |
| 201704141 | West Lothian Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | March 2019 |
| 201704511 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2019 |
| 201704607 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | March 2019 |
| 201704783 | Clear Business Water | policy / administration | Upheld, recommendations | March 2019 |
| 201704861 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2019 |
| 201706511 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2019 |
| 201706659 | Tayside NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | March 2019 |
| 201706915 | Sanctuary (Scotland) Housing Association Ltd | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | March 2019 |