Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202525 | Scottish Prison Service | money | Not upheld, no recommendations | January 2013 |
| 201202534 | Lothian NHS Board | communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | January 2013 |
| 201202547 | North Lanarkshire Council | complaints handling (incl social work complaints procedures) | Not upheld, no recommendations | January 2013 |
| 201202593 | A Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | January 2013 |
| 201202618 | Scottish Prison Service | progression | Not upheld, no recommendations | January 2013 |
| 201202641 | Scottish Prison Service | personal property | Not upheld, no recommendations | January 2013 |
| 201202830 | Scottish Prison Service | complaints handling | No decision reached | January 2013 |
| 201202896 | Grampian NHS Board | complaints handling | Upheld, action taken by body to remedy, recommendations | January 2013 |
| 201202916 | Scottish Prison Service | recreation | Not upheld, no recommendations | January 2013 |
| 201002513 | Crown Office and Procurator Fiscal Service | policy/administration | Not upheld, no recommendations | December 2012 |