Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201401023 | Midlothian Council | complaints handling | Not upheld, no recommendations | November 2014 |
| 201401184 | Scottish Prison Service | complaints handling | Upheld, recommendations | November 2014 |
| 201401348 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2014 |
| 201401364 | West College Scotland | communication/ staff attitude/dignity/confidentiality | Some upheld, action taken by body to remedy, recommendations | November 2014 |
| 201401555 | Glasgow City Council | parks, outdoor centres and facilities | Upheld, recommendations | November 2014 |
| 201401593 | Perth and Kinross Council | complaints handling | Upheld, recommendations | November 2014 |
| 201401677 | Glasgow City Council | public health & civic government acts - nuisances/problems in/around buildings | Upheld, recommendations | November 2014 |
| 201401842 | Children's Hearings Scotland | complaints handling | Not upheld, no recommendations | November 2014 |
| 201401984 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, action taken by body to remedy, no recommendations | November 2014 |
| 201401999 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2014 |