| 201101840           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        Communication, staff attitude, dignity, confidentiality           | 
                                                                                        Upheld, recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201102003           | 
                                                                                        Lothian NHS Board - University Hospitals Division           | 
                                                                                        Clinical treatment / Diagnosis           | 
                                                                                        Upheld, action taken by body to remedy, recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201102066           | 
                                                                                        Care Inspectorate           | 
                                                                                        Policy/administration           | 
                                                                                        Some upheld, action taken by body to remedy, no recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201102135           | 
                                                                                        Greater Glasgow and Clyde NHS Board           | 
                                                                                        Clinical treatment / Diagnosis           | 
                                                                                        No decision reached           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201102230           | 
                                                                                        Dumfries and Galloway NHS Board           | 
                                                                                        Clinical treatment / Diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201102264           | 
                                                                                        Scottish Prison Service           | 
                                                                                        Downgrading           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201102346           | 
                                                                                        Business Stream Ltd           | 
                                                                                        Incorrect billing           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201102366           | 
                                                                                        Falkirk Council           | 
                                                                                        Repairs and maintenance of housing stock (incl dampness and infestations)           | 
                                                                                        No decision reached           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201102400           | 
                                                                                        Highland NHS Board           | 
                                                                                        Hygiene, cleanliness and infection control           | 
                                                                                        Some upheld, action taken by body to remedy, no recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201102413           | 
                                                                                        Scottish Water           | 
                                                                                        Supply pipe issue           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2012           |