| 201101517 | Tayside NHS Board | Communication, staff attitude, dignity, confidentiality | Upheld, recommendations | January 2012 | 
          
                                                                                        | 201101695 | A Medical Practice, Lothian NHS Board | Clinical treatment / Diagnosis | Not upheld, no recommendations | January 2012 | 
          
                                                                                        | 201101922 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / Diagnosis | Upheld, action taken by body to remedy, no recommendations | January 2012 | 
          
                                                                                        | 201102183 | Strathclyde Partnership for Transport | Policy/administration | Not upheld, no recommendations | January 2012 | 
          
                                                                                        | 201102206 | Scottish Prison Service | Orderly room hearing | Not upheld, no recommendations | January 2012 | 
          
                                                                                        | 201102219 | A Dental Practice, Tayside NHS Board | Policy/administration | Not upheld, no recommendations | January 2012 | 
          
                                                                                        | 201102318 | Scottish Ambulance Service | Communication, staff attitude, dignity, confidentiality | Upheld, recommendations | January 2012 | 
          
                                                                                        | 201102356 | A Medical Practice, Highland NHS Board | Clinical treatment / Diagnosis | Upheld, recommendations | January 2012 | 
          
                                                                                        | 201102482 | North Ayrshire Council | Handling of application (complaints by opponents) | Not upheld, no recommendations | January 2012 | 
          
                                                                                        | 201000660 | East Ayrshire Council | complaints handling (including social work complaints procedures) | Upheld, recommendations | December 2011 |